Reference architecture

AI call analysis platform

A production multi-tenant platform that ingests live voice traffic, runs LLM agentic workflows to score conversations against a configurable KPI framework, and closes the loop with auto-generated coaching tasks. Built for non-tech enterprise contact centers where the supervisor surface matters as much as the model. The diagram below is interactive: click any component to read the design rationale, the trade-off, and the choice I’d make in production.